There is growing evidence that the range of abilities that constitutes what is now commonly known as emotional intelligence (EQ) plays a key role to etermining success in life and in the workplace. EQ refers to the ability to perceive, control and evaluate emotions, and being able to do so improves motivation and performance and lessens conflict in the workplace.
We will show you what emotional intelligence is and how, by understanding ourselves better, we can better understand others and thereby improve relationships and performance at work. This introduction to the basics will kick-start your EQ development and help you understand the business case for emotional intelligence, recognise the core EQ skills in work life and relationships, and focus on specific ways to practice and improve your emotional intelligence.
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