Boning up on customer service

In January this year, an Atlanta barbeque restaurant called Boners BBQ received a negative review on business review website, yelp.com. ‘So what?’ we hear you asking. ‘I’m sure lots of restaurants much closer to home get bad reviews all the time.’ True enough. But...

What motivates your employees?

Can you think back to the last time you were seriously unhappy in your job? Or think back to the last job you actively left (as opposed to being made redundant or your contract ending)? What was your reason for leaving or for wanting to leave? Despite what people...

Stone age bodies in a modern world

A sudden chill climbed the ladder of her spine, causing her to fall silent. She was not a woman given to premonitions, but as the icy quiver ascended to the back of her neck, she was overcome by a sense of impending danger. Still uneasy, but feeling foolish, Martie...